At present, please contact us with your order number and we can email you a copy of the invoice.
Some quotes aren't entered into our system and therefore aren't displayed on the website. However, so long as it's still a valid quote we can honour it on our end during processing. We ask that you add the quote number to the comments field to ensure you receive the correct pricing.
All purchases are processed in Canadian Dollars (CAD). While prices are displayed in US Dollars(USD) for customers outside of Canada, these will be converted to the USD equivalent in CAD when invoiced.
Please refer to our return policy for detailed information. No returns will be accepted more than 30 days after shipping date.
Please ensure you check your spam folder. You can also view a copy of the order information under the order history of your account.
The tracking number for an order can be found under the Order History tab in your Account Dashboard. If there is no tracking number for a shipment it is possible it has not been shipped, or that a tracking number is not available at this time for that order.
Our primary courier is Canpar, however that is subject to change based on the destination and nature of the products being shipped.
This is the email address that you would like to have invoices sent to automatically. It will not change your login email address. If the login email address for your account is the same as where you would like the invoices for your orders sent to, you can leave that field blank during checkout.
During checkout we provide an estimated shipping charge based on location and the approximate total weight of the order. This is subject to change after based on weight differences, multiple boxes, nature of products, etc.
Yes, we offer a discount for newly opened labs. Please contact us and mention your interest in the New Lab Discount offer.
Please contact us and we'll send you a copy to your email.
Material Safety Data Sheets can be found under the Documents tab on a product details page.